ORDERING
SIZING
SHIPPING POLICY
RETURNS / EXCHANGES / REFUNDS
TRADEMARK & COPYRIGHT
PRIVACY
IF YOU SEND AN EMAIL
LINKS TO OTHER SITES
USE OF INFORMATION
QUESTIONS / COMMENTS

Olsenhaus is committed to your complete satisfaction. In addition to offering cruelty-free shoes, we strive to provide you with the best service, and peace-of-mind concerning animal advocacy, sustainability, and human rights. Olsenhaus actively participates with animal advocacy organizations through financial and product support.


This web site collects no personal information about you when you visit unless you choose to provide that information via e-mail or online form so that we may contact you about an issue or provide assistance.

SIZING
Olsenhaus products run true to size. Please see chart below for sizing conversions.

WOMENS        
US & CANADA EURO UK JAPAN KOREA
6 36 3.5 22 235
7 37 4.5 23 241
8 38 5.5 24 248
9 39 6.5 25 254
10 40 7.5 26 260

MENS    
US & CANADA EURO UK
9 42 8.5
10 43 9.5
11 44 10.5
12 45 11.5

CHILDRENS            
AGE CENTIMETERS US & CANADA EURO UK ASIAN MEXICO
6 wks-3 mos. 9 BABY 1 16 0.5    
3-6 mos. 10 BABY 2 17 1    
6 mos 11 BABY 3 18.5-20 2.5-3.5 10.5-11.5 10-12
1 yr 12 BABY 4-5 20-21 3.5-4.5 11.5-12.5 11-12
18 mos 13.5 CHILD 6-7 22.5-23.5 5.5-6.5 13-14 13-14
2 yrs 14.5 CHILD 7-8 23.5-25 6.5-7.5 14-15 14-15
3 yrs 16 CHILD 9-10 27.5-28 8.0-9.0 16-16.5 16-17
4 yrs 17 CHILD 10-11 28-29 9.0-10.0 16.5-17.5 17-18
5 yrs 18.5 CHILD 12-13 30-31 11.0-12.0 18.5-19 19-20
6 yrs 19 CHILD 13 31-32 12.0-13.5 19-20 20-21
7 yrs 20 KIDS 1 32-33 13.5-2.0 20-21 21-22
8 yrs 21 KIDS 2 33-34 2.0-2.5 21-22 22-23
9 yrs 21.5 KIDS 3 34-35.5 2.5-3.5 22-23 23-24


SHIPPING POLICY

Olsenhaus ships USPS and UPS Ground. Please see chart below for approximate shipping charges.
Overnight shipping is available, please inquire for rates.
Items are generally received within 5 business days inside the 48 Continental United States.
Tracking information can be provided upon request.
Purchaser and/or Recipient are responsible for all shipping costs of exchanged item(s).
Olsenhaus will provide credit or refund the cost of shipping only in the case of defective product(s) returned in original condition 7 days after the calculated delivery date.

LOCATION Shipping to 1 PAIR EACH ADDITIONAL PAIR
Domestic US:  
East Coast $10.00 $5.00 Extra
West Coast $15.00 $5.00 Extra
Central $10.00 $5.00 Extra

 
We Will Ship Anywhere Please e-mail for details
International $40.00 $5.00 Extra


RETURNS / EXCHANGES / REFUNDS

If you plan to return or exchange an item, you must contact Olsenhaus via Email prior to shipping at: sales@olsenhaus.com
Once you have received confirmation of your intent to return/exchange, item(s) must be in original unopened packaging and in resalable condition .Items must be returned within 7 days of approval of return.
Olsenhaus will not exchange or issue a full refund for used or damaged items caused by the negligence of the consumer or normal wear and tear usage.
Olsenhaus will process exchanges/refunds after the product is returned in original condition. Instructions should be included to indicate if an exchange or refund is desired (i.e. shoe size).
If the item is not available for exchange, Olsenhaus will provide a credit or refund for the item(s) returned 7 days after the calculated delivery date.
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive the refund in the original form of payment they used to make the purchase.
Purchaser and/or Recipient are responsible for all shipping costs of exchanged item(s).
All sale and sample sale items are Final sales.

 

TRADEMARK & COPYRIGHT
Olsenhaus/ Olsenhaus Pure Vegan are registered trademarks, and all information pertaining to Olsenhaus is copyrighted. Use of Olsenhaus, Olsenhaus Pure Vegan, and Pure Vegan are prohibited, unless expressly authorized.


PRIVACY
Our servers collect aggregate data about visits to olsenhaus.com.

* The name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account).
* The date and time you access our site.
* The Internet address of the web site from which you linked directly to our site or the Internet address of the computer used to link to our site.

This information is used for site management purposes. These statistics are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

Unless you choose to provide such information, we do not collect or maintain personal information about you when you visit our site. We do not track what you, as an individual, view. We have no way of obtaining your name or e-mail address unless you provide it.


IF YOU SEND AN E-MAIL

This web site does not collect any personal information about you when you visit the site unless you choose to provide that information via e-mail. If you choose to send a message, we ask that you provide you name, address, e-mail address etc. We will share no personal information communicated through this web site with any outside organization or for individual purposes.


LINKS TO OTHER SITES

This web site has links to other useful sites on the Internet. When you use a link on this web site to go to another web site, this privacy policy no longer applies. If you wish to know the privacy policy of a linked site, you will need to contact the webmaster of that site.


USE OF INFORMATION

Information presented on the site is considered public information and may be distributed or copied for non-commercial purposes. Use of appropriate photo/image credits is requested.

Unauthorized attempts to upload information or change information on this web-site are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986, the National Information Infrastructure Protection Act and other applicable laws. Violation of these laws could include criminal penalties.


QUESTIONS / COMMENTS
If you have any questions or concerns about this Internet privacy policy, or any other issues please contact us.